Twitter Strugglers Are Not Alone

I was very pleased to read David Pogue’s NY Times column on Friday morning. It was really a relief to find that someone as tech sophisticated at Pogue also struggles with the possible benefits of social networks like Twitter.  Of course, I (and 1500 other people) started following him on Twitter immediately. His comments are most entertaining and I am sure there will be lots of tech tidbits that will be very useful to me personally. One of the biggest tips in his column was not to actually enter what you are doing right now when you Tweet (that is, when you enter a comment on Twitter). Entries that are personal are not really useful to the social network and are not really the best one can do. One of the first of Pogue’s tweets that I read was a link to a Twitter tutorial. If you have any interest in what Twitter is about, both of these articles will be useful to you.

For myself, I struggled this week with LinkedIn. Someone asked a question to which I had an answer, but it was a major effort to figure out how to enter the answer. In fact, I could not do it without also recommending an expert. While that might be useful sometimes, it was not what I wanted to do with my answer. Obviously, I was missing something and I could not find a way to get an answer to how to post my answer.

I also had a positive Facebook experience this week. We had a visit from a longtime friend and colleague who mentioned the name of another longtime friend with whom I had no contact for the past 14 or so years. I Googled this person’s name and found several references to someone with the same name. I read the various items and knew that some pertained to my friend; of others I was not sure. Then I found that the email for the “not sure” candidate was also on Facebook. I sent a Friend invitation and a note and the next day I had a reply. What a delight!

I also learned this week that not notifying my network of contacts that I have made a new blog entry results in few readers. So, this week I will return to my previous pattern of notifying certain folks that there is a new blog article that they might find interesting.

I am still not convinced that use of these social networks is going to be useful to me. They take a good deal of time to check daily and to make some entries. I have connected with people with whom I would not otherwise be communicating. I am not sure those connections will make any difference to my business or personal purposes. With enough time, I may make enough connections with others interested in mental health issues, behavioral health EHRs, and the ongoing struggles of healthcare professionals to be useful. Time will tell on this one. What about you? Has anyone else who reads this had any experience with social networks they would like to share? Do you use Twitter, Facebook, LinkedIn or any of the other social media services on the Internet?

Social Media, Text Messages, Twitter: A generational divide

As I have gotten older, I find myself much more strongly connected to the natural world than when I was a younger person. Those who know me well would be surprised to hear me say that because I have always been an avid gardener and for the last decade a cyclist…my pleasure in being outdoors does not seem new to them. As I sit on my porch watching the last glow of the sunset on the lake behind our home and write this blog post on my laptop, I am struck by the contrast of that focus on nature and my simultaneous reliance on technology to accomplish my work tasks and to maintain many of my connections to the people in my life.

After all, we were among the first psychologists in our circle to get computers when the Kaypro 4 became available. For you youngsters, that was a CPM based machine that preceded IBM personal computers. And then we started the software business; technology has been our lifeblood. We have had a website since the early 90’s; we use email as much or more than the telephone. SOS has used customer forums on Yahoo! Groups and Google Groups as a very effective way of helping our customers help one another.

Nevertheless, I am totally flummoxed by social media. I signed up for Linked In a couple of years ago. That seemed like a reasonable way to network with other professionals. I have always been an avid networker. Then, this year, I started using an Internet marketing product and consultant to help us get up to speed. I was told that I needed to be on Facebook and to use Twitter. I have always been good at following instructions, so I got a Facebook account and signed up for Twitter. I started writing this blog, which has been great fun, and has put me in touch with our customers and others on a different level.

Now for the BUT! I just cannot get used to certain aspects of social media. I wrote our personal holiday letter this year along with some photos. Within 24 hours I had an email from my niece saying that my photos were all over gigglestalk. I had never heard of that site, so I went to explore it. I was put off by having to pay for it unless I text-messaged a cancellation within some time frame. I am sure the name is intended to be some cute combination of giggles and talk…send funny messages to one another. I could not help but see the more sinister giggle stalk…and I don’t text message so I could not even be sure I would be able to cancel the $9.99 service. I log onto Twitter each day and I usually leave some kind of message about what I am doing; but I am extremely uncomfortable every time somebody says they are “following” me. Then, today while on our tandem bicycle ride, I got a text message from that same niece…and responded (a two letter response, so it was not a big deal), but I felt like a stranger in a strange land.

I really feel old admitting to these things. Is there a generational divide on being so public with personal information? My biggest worry about electronic health records is the risk of breach of privacy of myself and anyone else who wants their health information kept private. Has my generation (baby boomers all) become anachronistic in these matters, or do younger folks worry about others having TMI (too much information)? R u k w/ all of this? Do those of us over 50 just need to get over it? Will younger folks be hurt by what they reveal now in a public forum and can never take back? Am I just demonstrating the paranoia that runs deep in my generation?

Tell me what you think about these things. How do you use social media…personally and in your work? Where do you see these technologies going? Are there tools we need to be using and developing to facilitate the functioning of our customers in these electronic social spheres?

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Kathy Peres
www.sosoft.com
www.sosoft.com/blog
Follow me on Twitter
http://twitter.com/SOS_Software