Healthcare Reform: What part will you play?

One of the largest challenges for the small employer (like us) is providing health insurance coverage for our employees. While wages are our largest single expense, we spend an additional 11% of that amount to purchase health insurance for our employees. The costs of that coverage have increased every year that we have offered it. As a basis of comparison, we have increased our product prices at something closer to five year intervals (2001 and 2006). Those of you who work in the private sector may have implemented price increases in your organizations more frequently than our once in five years, but those in the public sector have found your “fees” (dollars earned per unit of service provided) diminish significantly. No matter where you are in this equation, you have seen the cost of healthcare—physical and mental health—skyrocket in the course of your working life.

President Obama is working to pass Healthcare Reform that will diminish the ongoing increases in the cost of healthcare. On Monday, he announced and the NY Times reported that the major players in the healthcare arena, doctors (American Medical Association), hospitals (American Hospital Association), drug makers (Pharmaceutical Research and Manufacturers Association) and insurance companies (America’s Health Insurance Plans), along with the  Service Employees International Union, had voluntarily agreed to reduce costs of health care by 1.5% per year over the next 10 years. The dollar amount of this reduction is a whopping $2 trillion…a figure so large that it is almost meaningless to us lesser mortals.

While no one gave any details, it is clear that this huge public relations event was intended to place these players in a good and cooperative light. It is also clear that they offered voluntary reductions hoping to avoid mandates. They did not offer to remove opposition to a public health insurance plan modeled after Medicare from which Americans could buy insurance rather than from a private insurer.

In all of the articles I read on this announcement, mental health / behavioral health was not mentioned at all. While the National Council reports  that Americans with serious mental illnesses die an average of 25 years sooner than other Americans with three-fifths of those individuals dying from preventable, chronic diseases like asthma, diabetes, and heart disease, the seriously mentally ill appear to be nonexistent in the Obama administration’s world. It would seem that people who utilize such a significant quantity of healthcare resources might be an important group to consider.

Paul Krugman, the Nobel prize winning economist who writes for the NY Times, sees Monday’s announcements as unlikely to guarantee anything…but as an extremely hopeful event. It is the first time these major industry groups have said that they are willing to participate in cooperative endeavors to reform our healthcare system. Maybe something positive will come out of the efforts this time.

How do you imagine your organization will be impacted by healthcare reform? What kind of transformation would be most likely to help your provider organization? What variety of restructuring will help your clients? And what changes will help you as a consumer of healthcare services? What kind of reform would you like to see?

Please add your comments to this discussion by clicking on the title of this article and entering your thoughts in the box at the bottom of the article.

Red Flags Rule Revisited; Meaningful Use; Remote Tx

Red Flags Rule Revisited

The Federal Trade Commission has announced a delay in implementation of the Red Flags Rule until August 1, 2009. Don’t be fooled by this delay. If you are defined as a creditor under the rule, you must still comply. I hope you will take the time to visit the FTC web site and to download and read Fighting Fraud with the Red Flags Rule, a document that will help you assess whether the rule applies to you and instruct you in creating a written plan if it does apply.

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Meaningful Use

During the last week of April, the National Committee on Vital and Health Statistics (NCVHS) of the U.S. Department of Health and Human Services conducted hearings on possible definitions of “meaningful use of an Electronic Health Record (EHR),” a requirement for receipt of Medicare and Medicaid incentive payments for purchase of an EHR. It is possible to listen to all meetings of the committee live online, and to recordings of the meetings available for public access.

If you are considering attempting to qualify for incentive payments, it is very important that you monitor the discussion of “meaningful use” so you are sure you can prove that you are using your EHR software in a way that will meet the requirements of the definition.

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Remote Psychotherapy and Other Forms of Connected Care

A few weeks ago, several members of the Florida Psychological Association listserv held an active discussion of provision of services to mental health clients by telephone and the Internet. Last week, a similar discussion happened on psychology-tech-talk@googlegroups.com but this exchange focused on the technologies involved rather than on the ethics. The use of Skype and Ichat and gmail chat were considered in order to have both voice and video of both parties available for instant communication.

Meanwhile, on LinkedIn, there has been active discussion in the Connected Health Community on the benefits of use of electronic devices, cell phones and Twitter-like services to monitor medical conditions and to send reminders about medical care. In fact, the most participated-in discussion on this group was about the advent of “behavior-centric” care and how physicians and technology and health systems will interact to encourage individuals to take responsibility for their own health behaviors.

The strongest message for me in these discussions is that change is afoot in our healthcare system and that it is happening both from the top down and from the bottom up. The federal government may be mandating the use of  EHRs to increase the quality of care and to decrease costs, but simultaneously providers of care and the persons to whom that care is provided are becoming activist about the best ways to accomplish the necessary changes. Increased communication, improved access to providers, and patient responsibility for healthy choices are all on the table. Behavioral healthcare is a very small part of the healthcare pie, but change in behavior is crucial to making and following through on healthy choices and is therefore central to all healthcare. How will psychologists and psychiatrists and other mental health professionals be participants in this conversation? 

Where are you in this discussion? Will you wait until mandates are in place and then find ways to comply with or avoid them? Will you become one of the movers of change so you have some say in how it occurs?

To add your comments to this discussion, click on the title of this article and enter your comment in the box at the bottom of the page.

FTC Red Flag Rule: Does it apply to you?

Have you had your credit card stolen? Or maybe new checks were taken from your mailbox after they were delivered to your home. Perhaps you received a call from a zealous credit card company asking about suspicious charges on one of your credit card accounts. If you have had this happen, you well know that the result is at best an inconvenience; at worst your credit could be damaged significantly for years to come.

3.7 percent of the participants in a 2006 survey performed by the Federal Trade Commission indicated that they had discovered they were victims of identity theft during 2005. This amounts to approximately 8.3 million U.S. adults who found that someone had inappropriately tried to use their personal information. We all know that number is not going down.

In November 2007, the Federal Trade Commission (FTC) issued a rule to help prevent identity theft. For those organizations to whom it applies, the Red Flags Rule must be implemented by May 1, 2009. Obviously, you need to determine right away if the rule applies to you. You should not assume that it does not apply.

According to the April 23, 2009 Public Policy Update of the National Council for Behavioral Healthcare, the Red Flags Rule was written to require organizations to be on the lookout for warning signs of identity theft, to do what is possible to prevent the crime, to mitigate the effects of the crime if it occurs, and to have a formal, written plan that they follow to these ends.

Many healthcare organizations felt that the HIPAA requirements for the protection of sensitive patient information were adequate and that they should not be required to adhere to the Red Flags Rule. The American Medical Association (AMA) argued that position to the FTC. Unfortunately, the FTC ruled that the AMA’s arguments did not fly. If a healthcare provider regularly defers payments for goods or services (that is, if they routinely allow clients to receive services now and pay off the charges over time), then they are a creditor under the terms of the rule and the provider organization must therefore comply. It is highly likely that the billing practices of most psychologists, psychiatrists, social workers and many community behavioral health organizations will require that they be considered creditors under this rule, and must comply with the rule.

It is possible that you already take most of the actions that the rule requires; however, the rule mandates that you have a written policy and that you implement a program to protect and monitor patient information for possible identity theft.

Please take a look at the 17-page guide to determine how this rule applies to you.

Have you already drafted and implemented such a plan to protect your clients from identity theft? If you have, are you willing to share a bit of your experience?

Beyond Backup: Creating an image of your hard drive

Last week I started writing an article about my attendance at the Software and Technology Vendor Association (SATVA) meeting. That quickly went by the wayside as my time was gobbled up by the crucial task of restoring my laptop computer to a usable state. On my return from New Orleans at the end of March, it stopped working, a bit at a time until I could not get it to boot in anything but Windows SAFE mode.

Oh no, I can hear you say. She had a computer crash and did not have a backup! But, you see, I did have a backup. I am an avid Windows Live OneCare user. My computers are backed up weekly…and all of the data produced on both machines is backed up daily on our network, which is, in turn, backed up several different ways. I did not lose any data, but I was still faced with the ordeal of getting my computer back to where I need it to be so that I can be productive. So what happened?

I have become the victim of an infamous catch-22. I had complete and incremental Windows Live OneCare backups of my computer…but I could not run Windows Live OneCare in order to restore my backed up files.  Even if I could restore the files backed up by OneCare, chances are that Windows would still be broken to the point of unusability. My computer even has built-in recovery support, so I had a complete backup of the machine stored on the hard drive. But the problem was in the operating system (OS)…Windows itself had become corrupted. And here’s the kicker…I bought the laptop with Windows Vista pre-installed, so I did not have CDs from which I could reinstall the OS, and the built-in recovery program on the hard drive would not run.

Once we had tried all the restore options we thought we had in place here locally with no success, I called Lenovo for support. They determined that I needed to reinstall Windows and sent me CDs with which to accomplish that task. Before getting to this point, I had easily spent three days trying to recover from the fatal problem; Seth had spent two additional days of his weekend trying to do the same. This was just the beginning.

The CDs from Lenovo arrived while I was at the SATVA meeting and Seth started the installation process for me while I was away. When I returned, I spent another day monitoring the computer while it completed all the necessary updates. Then I began the time-consuming process of re-installing the software I use on the machine. That was last Monday. I got Microsoft Office installed along with a couple of smaller programs I use all the time. 

Next I performed what we have decided is a crucial step to keep this total waste of time from happening again in the future…I created an “image” of the hard drive including all the programs and registry settings for everything I had installed up to this point. An image backup differs from the usual file backup in that it is a bit for bit copy of the hard drive, a snap-shot of the entire hard drive at a specific point in time. It can be restored without the need to install Windows first.

While we used an inexpensive “techy” Linux-based program to do this image, there are many excellent products on the market. Some traditional backup programs, such as current versions of NovaBackup, also include image backup capability. I had not yet installed all the programs I use, but we were still uncertain about the stability of my computer, so we wanted to be sure to have an image of the hard drive sooner rather than later. I will repeat this step when I have completed installation of all of the programs I use and do not want to have to reinstall the next time something like this happens.

Twenty days later, I am almost back to where I started. Today I am installing the last of my frequently-used software. I cannot even imagine where I would be if most of my data were not stored daily to our network and backed up each night. At least I have been able to access most of my data files once reinstalling the program that created the files. I am fortunate that I also run a desktop computer from which I can operate most of my critical computer functions. The original purpose of this dual computer capability at my desk was multi-tasking and minimizing wait times, but during recovery I have been able to keep up with email and customer contacts and bookkeeping because all of that is done on my desktop computer. I will create an image of that machine tonight! I did that immediately after we originally setup the computer, but the image has not been updated since then. As I have learned, that is a disaster waiting to happen!

It does not matter what you use your computer for. If you do mental health billing or medical billing; if you use the system for a behavioral health EMR or for a psychiatric clinical record; if you are the bookkeeper and maintain the financial records for your organization; if you are a home user who maintains emails and pays bills and shops on the Internet…you need more than a backup. If your computer is used for crucial functions of any kind, or if your time is limited and you don’t want to spend days rebuilding your machine’s contents, you need more than just regular backup of your data. You need an image of your hard drive and you need it somewhere other than on the hard drive of your computer!

The lesson learned from this experience is that we cannot afford the down-time and rebuilding time that it takes to get a machine functioning again after a crash. Data backups are not enough. We are now developing a schedule for regular imaging of each computer in the SOS network. Perhaps you will do the same without needing to go through this experience first hand.

Feel free to share your experiences with computer crashes and restorations. Do you have particular image and/or backup software to recommend? Let us know what you think. Just click on the title of this article and enter your comment in the box at the bottom of the page.

Measuring the Quality of Mental Health Treatment

This week’s entry is a guest article by Dr. Vince Bellwoar, a psychologist user of our software whose practice is located in Pennsylvania. Vince posted a question on our SOS user group about how other users measure quality of care. This spurred significant discussion on that group. I am hopeful that it will also stir up some discussion here. -Kathy

 

Our practice has always aspired to provide excellent quality. What business hasn’t? This article is meant to stimulate discussion as how to address and improve the quality of clinical practice.

We emphasize two points in hiring: 5 years of solid clinical work and very good people skills. If we can’t imagine a range of patients connecting with you, we are not hiring you. The next step is to monitor how well the therapist holds patients. Billing software with decent reporting capabilities can be an invaluable resource here.

Patients who stay in treatment tend to get better, and as they improve, they’ll refer others. In contrast, therapists who lose 40% of new referrals by the 3rd session usually are doing so out of errors of omission or commission. Our billing software allows us to mine the data that tells us what percent of new referrals continue with each therapist after the 3rd session. Granted, this is a blunt assessment tool; and so we have searched for other means of assessment.

After my car is in the shop for service, I get a call asking, “How did we do?” We tried something similar with a patient satisfaction survey sent to patients whose last treatment session was more than six weeks ago. (This assumes that a six week break from treatment meant the client was done with treatment for now). Unfortunately, the return rate was only 10% even though we provided stamped return envelopes or used email. Our next attempt will be to put the survey in waiting rooms with large signs encouraging completion. We want to keep the surveys out of the treatment session as many believe this could change the nature of the treatment session.

There are numerous satisfaction surveys out there. I find the ones constructed by insurance companies are particularly bad, not to mention self-serving. They see success as getting patients out of treatment ASAP. We constructed our own survey, yet it doesn’t seem to get at the heart of the matter: what was specifically helpful or not helpful in the therapy session. What did the therapist do (commit) or not do (omit) that made the treatment better or worse?

Our next survey version will pose these open-ended questions. I hope that this will generate the type of quantitative and hearty data that can complement the qualitative data from our billing software—and ultimately be beneficial to therapists.

Our goal is to identify what happens in a therapy session that makes a therapist “good”. Then we can give the therapist concrete, usable feedback that encourages improvement. We want people who are interested in this type of feedback, whether they are a therapist, secretary, psychiatrist, and, yes, even the owner!

I welcome your feedback.

Vince Bellwoar, Ph.D.
http://www.springfieldpsychological.com