Mental health practice and the financial crisis

I have been thinking a great deal lately about the current financial crisis and how it is affecting our customers and their clients/patients/consumers. Every day, the top news stories are about some aspect of this recession. American Psychological Association (APA) reports in the Monitor on Psychology article Money is the top stressor for Americans that money and the economy are the primary stressors reported by 8 out of 10 people surveyed.

When I practiced psychology, there was a belief that the mental health business was somewhat recession resistant. The thought was that people who are worried about money do everything possible to stay in therapy. But how long can that last? Now that this recession has been with us for a year, it has had the opportunity to spread further than many would have predicted. My colleagues at the Software and Technology Vendor Association (SATVA) meeting I attended in November described the impact that state budget crunches would have on Medicaid and community mental health centers that rely upon that source of funding. Florida is seeing a significant number of foreclosures and layoffs, as are most states. While a client has a job, they may have insurance to cover psychotherapy; after layoff, insurance disappears and the help a client needs can go right along with it.

One of the truly remarkable things about this ongoing crisis is how it emphasizes the personality style of each person in our lives. Those who see the glass as half empty do their best each day, however successfully, to continue to move forward in a positive way without becoming depressed. They may avoid negative information, or they may become obsessed with it. Those who see the glass as half full see opportunity to prosper. They are ever hopeful that the upturn will begin tomorrow; and even if it does not, they will find creative ways to benefit during difficult times.

APA will report in the January issue of the Monitor about the impact of the new economic realities on the field. But I am impatient. I wonder how you are being affected now. Is your organization going on with business as usual or are you seeing cutbacks? Is hiring frozen or does money to fill positions continue to be available? Are your clients feeling the crunch? What do you see for the short and the long term? What is your personality style and how does it affect the way you do business? Are you stopping all spending or buying new computers with 2008 profits? Where do you expect to be financially in the next month? in the next six months? in the next year?

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Measuring the Quality of Mental Health Treatment

This week’s entry is a guest article by Dr. Vince Bellwoar, a psychologist user of our software whose practice is located in Pennsylvania. Vince posted a question on our SOS user group about how other users measure quality of care. This spurred significant discussion on that group. I am hopeful that it will also stir up some discussion here. -Kathy

 

Our practice has always aspired to provide excellent quality. What business hasn’t? This article is meant to stimulate discussion as how to address and improve the quality of clinical practice.

We emphasize two points in hiring: 5 years of solid clinical work and very good people skills. If we can’t imagine a range of patients connecting with you, we are not hiring you. The next step is to monitor how well the therapist holds patients. Billing software with decent reporting capabilities can be an invaluable resource here.

Patients who stay in treatment tend to get better, and as they improve, they’ll refer others. In contrast, therapists who lose 40% of new referrals by the 3rd session usually are doing so out of errors of omission or commission. Our billing software allows us to mine the data that tells us what percent of new referrals continue with each therapist after the 3rd session. Granted, this is a blunt assessment tool; and so we have searched for other means of assessment.

After my car is in the shop for service, I get a call asking, “How did we do?” We tried something similar with a patient satisfaction survey sent to patients whose last treatment session was more than six weeks ago. (This assumes that a six week break from treatment meant the client was done with treatment for now). Unfortunately, the return rate was only 10% even though we provided stamped return envelopes or used email. Our next attempt will be to put the survey in waiting rooms with large signs encouraging completion. We want to keep the surveys out of the treatment session as many believe this could change the nature of the treatment session.

There are numerous satisfaction surveys out there. I find the ones constructed by insurance companies are particularly bad, not to mention self-serving. They see success as getting patients out of treatment ASAP. We constructed our own survey, yet it doesn’t seem to get at the heart of the matter: what was specifically helpful or not helpful in the therapy session. What did the therapist do (commit) or not do (omit) that made the treatment better or worse?

Our next survey version will pose these open-ended questions. I hope that this will generate the type of quantitative and hearty data that can complement the qualitative data from our billing software—and ultimately be beneficial to therapists.

Our goal is to identify what happens in a therapy session that makes a therapist “good”. Then we can give the therapist concrete, usable feedback that encourages improvement. We want people who are interested in this type of feedback, whether they are a therapist, secretary, psychiatrist, and, yes, even the owner!

I welcome your feedback.

Vince Bellwoar, Ph.D.
http://www.springfieldpsychological.com

Healthcare Reform: What part will you play?

One of the largest challenges for the small employer (like us) is providing health insurance coverage for our employees. While wages are our largest single expense, we spend an additional 11% of that amount to purchase health insurance for our employees. The costs of that coverage have increased every year that we have offered it. As a basis of comparison, we have increased our product prices at something closer to five year intervals (2001 and 2006). Those of you who work in the private sector may have implemented price increases in your organizations more frequently than our once in five years, but those in the public sector have found your “fees” (dollars earned per unit of service provided) diminish significantly. No matter where you are in this equation, you have seen the cost of healthcare—physical and mental health—skyrocket in the course of your working life.

President Obama is working to pass Healthcare Reform that will diminish the ongoing increases in the cost of healthcare. On Monday, he announced and the NY Times reported that the major players in the healthcare arena, doctors (American Medical Association), hospitals (American Hospital Association), drug makers (Pharmaceutical Research and Manufacturers Association) and insurance companies (America’s Health Insurance Plans), along with the  Service Employees International Union, had voluntarily agreed to reduce costs of health care by 1.5% per year over the next 10 years. The dollar amount of this reduction is a whopping $2 trillion…a figure so large that it is almost meaningless to us lesser mortals.

While no one gave any details, it is clear that this huge public relations event was intended to place these players in a good and cooperative light. It is also clear that they offered voluntary reductions hoping to avoid mandates. They did not offer to remove opposition to a public health insurance plan modeled after Medicare from which Americans could buy insurance rather than from a private insurer.

In all of the articles I read on this announcement, mental health / behavioral health was not mentioned at all. While the National Council reports  that Americans with serious mental illnesses die an average of 25 years sooner than other Americans with three-fifths of those individuals dying from preventable, chronic diseases like asthma, diabetes, and heart disease, the seriously mentally ill appear to be nonexistent in the Obama administration’s world. It would seem that people who utilize such a significant quantity of healthcare resources might be an important group to consider.

Paul Krugman, the Nobel prize winning economist who writes for the NY Times, sees Monday’s announcements as unlikely to guarantee anything…but as an extremely hopeful event. It is the first time these major industry groups have said that they are willing to participate in cooperative endeavors to reform our healthcare system. Maybe something positive will come out of the efforts this time.

How do you imagine your organization will be impacted by healthcare reform? What kind of transformation would be most likely to help your provider organization? What variety of restructuring will help your clients? And what changes will help you as a consumer of healthcare services? What kind of reform would you like to see?

Please add your comments to this discussion by clicking on the title of this article and entering your thoughts in the box at the bottom of the article.

Prevention & Self-Care: Essential to good health

A couple of weeks ago I wrote about my experience of incapacitating back pain while on vacation. Today, I woke up feeling great. My visit to my chiropractor and massage therapist was unusually positive; my muscles were not in spasm and my spinal alignment was pretty good. It is clear that the things I have been doing are finally working.

What I did not write about two weeks ago were the efforts I had been making to manage my back and neck pain prior to its explosion while I was trying to have a good time. Two and a half years ago I fell from my bike and separated my shoulder. Six months after that, the neck pain caused by the fall spurred me to visit the chiropractor. For the last 18 months I have had massage and chiropractic adjustment every two weeks, on average. Our goal is a monthly maintenance schedule to prevent my poor spine from causing the kind of discomfort I experienced last month. Because I was not making the progress I had hoped for and was starting to get depressed about it, two months ago I started yoga classes and two weeks ago I added a Pilates class.

I have made efforts toward fitness for my entire adult life. I have eaten a mostly vegetarian diet since 2005. I have maintained my weight at a healthy level and my BMI (body mass index) is 21.3 (18.5 – 24.9 is considered normal). I have a couple of familial predispositions to heart disease, so I try to keep all the other risk factors down. For the last ten years, I have bicycled pretty regularly, and for most of my life I have been involved in physically active endeavors ranging from dance and aerobics classes to vigorous gardening. Familial tendencies toward depression and other mental health issues, along with my training as a psychologist, have also pressed me toward regular maintenance. My copy of David D. Burns, M.D.’s  Feeling Good, the New Mood Therapy and The Feeling Good Handbook are never far away.

The more I think about the health of my nearly 59 year old body, the clearer it is to me that my focus as an individual and our focus as a culture needs to be on good self-care and prevention of illness. For those who work in preventive medicine, my realization would be followed by a big “DUH…of course.” For most of the rest of us ordinary humans, it is easy to give lip service to this notion, but really acting upon it is another matter.

Newspaper reports about the effects of recession on preventive health care abound. Some insurance plans do not cover preventive care, and when money is tight people do not spend on a mammogram or colonoscopy. Those who have lost a job and their health insurance along with it may seek care for acute illnesses, but prevention and care of chronic illnesses often go by the wayside, sometimes resulting in expensive emergency room visits and hospital admissions.

The Agency for Healthcare Research and Quality (AHRQ) of the U.S. Department of Health and Human Services provides a Guide to Clinical Preventive Services. Screening and Counseling are the two forms that most preventive efforts take. Frequently, education about the disease and self-care for prevention are part of the Counseling. Unfortunately, for many of the illnesses listed there is insufficient evidence to determine the effectiveness of Screening or Counseling in preventing the disorder. The dates on most of these conclusions make it clear to me that it is time for a significant research push in this area; but, Evidence Based Practice will be the topic for another day.

One arena in which prevention has solid research basis and support of the medical community is cardiovascular health. “The American Heart Association believes that basic preventive health care services should be an integral part of an equitable, comprehensive health care plan, accessible to all.” Learning the risk factors of cardiovascular disease and intervening to diminish those factors is a sure way to decrease the likelihood of heart attack in your future. As the AHA indicates, “These are the risk factors we can modify, treat or control:

  • tobacco smoke
  • high blood cholesterol
  • high blood pressure
  • physical inactivity
  • obesity and overweight
  • diabetes mellitus.”

I am not a person who is happy to take a passive role in my life. Sometimes I wind up in that position because of a variety of factors, but the result is never a happy Kathy. I have always been proactive and forward-looking, trying to be prepared for eventualities before they occur. Sometimes I have missed the mark by looking too far ahead, but in the case of health it is never too soon to start taking steps to prolong good health.

Dr. Andrew Weil has long been a favorite of my family. His blending of Eastern and Western ideas in integrative medicine has an intuitive appeal for me. The notion, put forward in his book Healthy Aging, of avoiding many debilitating illnesses by proper diet and exercise and living a long healthy life with a rapid decline at the end seems a no-brainer to me. My health insurance won’t reimburse me for it. Traditional U.S. medicine won’t advocate it until there is significant research supporting it; but I find this active, involved focus on my health much more appealing than passively taking the medicine the doctor orders.

What is your role in your health? Do you see a place for behavioral health providers in prevention and general health care? How should we proceed to make ours a healthier country and each of us healthier individuals?

Please chime in! Let me know what you think.

Meaningful Use & Behavioral Health Providers

I have been avoiding writing about the second draft of the Meaningful Use of Electronic Medical Records (EMRs) definition released by the federal Health IT Policy Committee on July 16. I had been hoping I would hear something that would make me believe the definition would in some significant way benefit our customers. I am disappointed to report that it still appears that the ARRA stimulus funds for adoption of EMRs will be largely unavailable to behavioral health providers, except psychiatrists, unless some change is made through regulation.

Just to clarify my statements above: ARRA provided $19 billion in funding for EMRs. $2 billion will be provided to the states to distribute for grants. Community Behavioral Health Organizations (CBHOs) are included in the eligible organizations for these funds. Unfortunately, it appears that this funding is going to be used by the states where they see fit. I have heard from a representative of at least one children’s psychiatric hospital who was told that funding would be used by the state to build Health IT (HIT) infrastructure and data exchange capability. They were informed that providers could get their funds from the incentives. I will be very curious to see how much (if any) of that $2 billion winds up in the hands of providers of any sort.

The larger part of the funding, $17 billion for Medicare and Medicaid incentives, is designed to encourage providers to purchase EMRs and use them to improve the care of their patients. Of the providers eligible to receive these reimbursements, the only behavioral health providers who are eligible are psychiatrists and certain nurse practitioners. They would purchase a system and then receive reimbursements for some or all of what they have spent depending on a variety of complex formulas. If you are a psychiatrist and you do not see Medicaid or Medicare patients, you are not eligible for funding. If you do treat these populations, you will only be able to get funding from one source, Medicare or Medicaid. The amount of reimbursement you can receive depends upon what proportion of your patients are Medicaid or Medicare recipients, along with other complex criteria.

Senator Jay Rockefeller of West Virginia introduced the Health Information Technology Public Utility Act of 2009 in late April. This bill was intended to assure that certain “safety net” providers like rural clinics and mental health providers could also access funds. That bill has not moved. Unless something happens in regulation, it is not likely that psychologists, social workers, mental health counselors, addiction treatment programs, psychiatric hospitals, or community behavioral health service providers are going to benefit from the stimulus funds to help purchase EMRs.

That said, the Health IT Policy Committee did seem to take into account the input they received from the public about the initial attempt at defining “meaningful use of EMRs”. They have drafted a plan that widens definitions, expands time frames, and provides more opportunities for providers to demonstrate that they are using EMRs meaningfully. Their PowerPoint presentation does a good job of summarizing their points. Details can be found in their updated grid and matrix.

1. The primary goal of the definition is to improve the outcomes of healthcare interventions through data capture and sharing and use of advanced clinical processes. They want providers to focus on health outcomes, not on software. HIT is to be a primary aid to healthcare reform, not use of software for the sake of earning incentive money.

2. It is the intention of the committee that there be a phasing in of meaningful use criteria. The public was concerned that if providers could not meet the 2011 criteria in 2011, they would always be behind the train. The committee now recommends that a provider who does not adopt an EMR until 2012 (or 2015) will start at the 2011 criteria and progress from there.

3. Changing work flows to assure the proper use of IT tools is an essential part of the solution. Trying to use CPOE (computerized physician order entry) can actually cause problems if there are not work flow modifications to make sure the process flows smoothly. An unintended consequence of CPOE in at least one study was diminishing of appropriate care because it was inconvenient to enter the order for the care.

4. Since data-based decision support is the real payoff of using an EMR, the committee wants to see this happen sooner, even it if means implementing only one rule in the decision making process.

5. Since engaging patients in their care is crucial to reduction in costs, providing access to an electronic version of their health record needs to be higher priority and come earlier in the process than previously envisioned.

6. Certification of software should be done by more than one body; CCHIT should not be the sole arbiter of which products should be certified.

While the Health IT Policy Committee has now presented their second draft of the “meaningful use” policy, it has until the end of 2009 to finalize the rules. It appears, however, that the direction is set. If you want to get some of the incentive money to help you buy an EMR, you will need to demonstrate that you can use that EMR and can report a variety of metrics to show how your practice is handling a number of issues. So far, none of those metrics are vaguely related to mental health.

Do you expect your organization/practice to be seeking incentive funding to purchase an EMR? How are you proceeding to assure that outcome? Do you think it is important for behavioral health to be included in the adoption of EMRs?

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