Spring Fever Has Always Been Real for Me

Spring has finally arrived in central Florida. It has become warm enough not to need to wear cool weather clothing but cool enough to keep windows and doors open for most of the day. This is the time of year when I want to be outdoors even though the air is full of pollens. I experience a strong need to get my hands in the soil and new plants into the ground or into my hydroponic gardening units…or out riding a bicycle.

The biggest difficulty Spring provides for me is that it is hard for me to stay task-focused. This has been the case since I was a child. I just don’t much feel like being indoors, so working on indoor responsibilities comes much harder. As an adult, work is no exception. It is hard for me to focus on tasks that need to be accomplished. I would much rather be playing….or at least doing different work.

As a result of this year’s Spring fever, it was not difficult to decide that the celebration of Synergistic Office Solutions‘ 25th anniversary should happen at home rather than in a restaurant. It may cost me a bit more work, but it is not my usual work. I get to have a party instead of focusing on the changes I need to make to our web site or some other such task.

Yes, our software company has now been around for 25 years. Seth started doing consulting to other psychologists in 1985. Our billing software for mental health and medical practitioners followed in the next year. Florida psychologists were our first customers, but we started selling nationally in 1988 or 1989. Our electronic clinical record product was released in 1990. We made the transition from full-time practice of psychology to full-time software business in 1992-1993. Sometimes I am sure we jumped from the frying pan into the fire!

The primary benefit of the change from providing services to mental health clients to providing products and services to mental health providers has been that we have met so many wonderful folks who embody in their work their mission to care for others. Behavioral health providers and service organizations are the BEST! We are grateful for the opportunity we have had over the past 25 years to work with so many talented and caring people. Thanks to each and every one of you!

As you can see, my Spring Fever is so bad this year that I could not even write a blog article that would have the usual links to information you could use. It contains nothing about behavioral health electronic medical records or HIPAA or HITECH. Oh well, maybe next week will allow a return to those serious issues.

How do you respond to the appearance of Spring? Are you one of those wonderfully responsible people who can just put your head down and keep on taking care of business? Will you share with me how you do that? Or maybe you are just like me and want to have a party!

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EMR Certification Picture Gets Enlarged

On March 2, the Office of the National Coordinator for Health Information Technology (ONC) announced a plan to approve organizations to certify electronic health record software programs. ModernHealthcare.com reported the announcement of this new plan by ONC head, Dr. David Blumenthal, at the big meeting of the Health Information Management Systems Society (HIMSS) occurring in Atlanta this week. The rule being developed will create a system for temporary testing and approval of products that meet the ARRA “meaningful use” criteria as well as a permanent structure for such certification. This is a process for certifying the certifiers.

Since the passage of ARRA last year, there has been rampant speculation about whether the Certification Commission for Health Information Technology (CCHIT) would be the only certifying body approved by HHS. Many who have felt that CCHIT is too closely tied to the large players in the medical EMR community have believed that diversification in the certification community should be a given.

Currently, CCHIT is the only organization designed to certify EMRs. Prior to ARRA, the certification was to a particular set of standards, features and functionalities decided upon by CCHIT as necessary for any electronic medical record program to call itself a player. In the past few months, CCHIT has added an ARRA certification to meet the requirements of “meaningful use” so that providers could qualify for ARRA funds. Unfortunately, the “meaningful use” definition is not yet finalized…and the cost of the ARRA certification is significant.

This cost of certification by CCHIT has been the primary concern for small software vendors. Those of us who have limited financial resources and small development staff have been worried that the fees and methodology of CCHIT would prevent us from obtaining certification for our products. Dr. David Kibbe, senior advisor to the American Academy of Family Physicians Center for Health IT is one of the critics. As reported by Neil Versel at FierceEMR, Dr. Kibbe believes that the cost and complicated nature of the CCHIT certification method stifles innovation and the development of new technologies.

This announcement by ONC may well open the playing field significantly. Whether the stimulus funds are worth the cost to achieve “meaningful use” is a separate issue that eligible providers will need to determine for themselves. Since these incentives are largely aimed at primary care providers, not many behavioral health organizations are likely to be impacted or even eligible for funds. But we must assume that the move toward EMRs in the general medical world will increase the pressure upon behavioral health providers to follow suit.

Behavioral Health EMR Systems Learn to Cooperate: A sneak peek at interoperability

I am on my way back from two and a half days in Phoenix where approximately 40 SATVA (Software and Technology Vendor Association) member representatives, EMR users, and industry IT experts met to find a way for behavioral healthcare providers to exchange patient information using the electronic Continuity of Care Document (CCD). The CCD is the mechanism specified by current healthcare IT initiatives for the communication of critical patient information between providers. Ideally a care provider could rapidly get up to speed on a patient’s status by requesting and receiving a CCD from another care provider already familiar with the patient.

I first heard the term “continuity of care” in a healthcare seminar I took back in graduate school in the early ‘70s. It was an obvious, common sense concept that patients could receive better care at lower cost if providers were able to continue care already started by another provider, rather than starting over, duplicating care already rendered by the previous provider. Continuity of care requires that meaningful, usable information pass from provider to provider. Almost 30 years later, every patient in the US is familiar with the challenges of getting even simple demographic data, much less meaningful health records, transferred from one doctor to another. Well, the CCD might just be a solution to that problem.

Our meeting started with a demonstration of the creation of a CCD by the system of one SATVA member, and the display and subsequent import of that CCD by the system of another SATVA member. These are the exact capabilities that are mandated by 45 CFR, Part 170, HHS’s recently published Standards, Implementation Specifications, and Certification Criteria for Electronic Health Record Technology (Interim Final Rule).

Required or not, systems that are actually doing CCD interchange today are few and far between. To our knowledge, there are NO behavioral health EMR systems that do. Nevertheless, the technical proof of concept was convincingly demonstrated at our meeting — a valid CCD was created, and the generic medical information contained therein was displayed and “consumed” by another system.

In many respects, the technology is the easy part. The challenge that faced our group was to define a standardized way that behavioral health providers can represent their unique domain information within the CCD to allow accurate import by a receiving system. Think, for example, of the five-axis DSM diagnosis — something that exists only in our family of behavioral/mental health specialties. Ultimately, the DSM five axis profile turned out to be the focus of our group’s efforts.

The standard CCD contains sections for identifying information (technically called the Header section), Problems, Procedures, Family History, Social History, Payers, Advance Directives, Alerts, Medications, Immunizations, Medical Equipment, Vital Signs, Results, Encounters, Functional Status, and Plan of Care. A given CCD can contain one or more of these sections, in any order. In this context, the Problems section is normally intended to contain a list of diagnoses, but it is flexible enough to include other information including findings and observations, which means that “problems” in the behavioral health sense could be included when necessary to convey significant information that diagnosis alone could not.

One of the most important aspects of the CCD and related electronic documents is that they must rigidly adhere to standardized sets of coded descriptions that are included in the specification of these documents. For example, when diagnosis codes and descriptions are included in the Problems section, they must be either ICD-9 (until supplanted by ICD-10) or, better, the more universally used SNOMED-CT. The latter includes everything in the ICD, plus a great deal more, and is preferred. Before you get too worried, all the vendors present agreed that it would not be difficult to modify our products to take the sting out of SNOMED for you. Likewise, in Medications, drugs should be listed with their RxNorm codes, and in Results, labs should include LOINC codes. The use of these specific coding systems avoids ambiguity that could potentially result in misunderstandings and serious harm to patients.

The CCD is rendered in XML, a cousin of the HTML code that sits behind the content and presentation of the typical web page. As a result, the CCD can be displayed by any modern web browser. Without getting too technical, the CCD uses a related style sheet that determines the way the CCD data is displayed on screen. As a result, any CCD that you receive can easily be formatted to display in any way you like! Let’s say that you want the Alerts section (which contains important information such as allergies, adverse drug reactions, and perhaps such information as dangerousness) displayed in a bold red font in the top right corner of the page. You can modify your organization’s CCD style sheet to make it so. Thereafter, EVERY CCD you display will have the desired information in the desired font and position. It doesn’t matter who sends it. Compare that to searching through several inches of paper records that bear no resemblance to anything you do in your own organization. See what a breakthrough this would be? Below is the very same CCD, but displayed with two different style sheets. The fancier one is courtesy of Brett Marquard of Alschuler Associates, LLC.

Returning to the meeting, after considerable discussion the group determined that we could, in fact, communicate our beloved DSM axes within the existing CCD specification, with no need for extension or new templates (another component of the document specification). This conclusion was nothing short of huge! The fact that we can get what we need without having to go hat-in-hand to the standards bodies to plead for inclusion of something new means that implementation can go forward on a much faster schedule. Our goal now is much more modest – just an Implementation Guide that describes how and where to put our unique stuff.

If you are still with me, and are curious, we determined that Axes I, II, and III diagnoses will go into Problems, along with additional specific diagnostic criteria (as findings or observations) when necessary. Axis IV will go into Social History, and Axis V will, of course, go into Functional Status.

This initial core group of stakeholders expects to add supporters over the coming months, complete a well-tuned CCD Implementation Guide for Behavioral Healthcare Providers, and put it into use in the field. In the meantime we will move forward, with the expectation of obtaining official adoption by the relevant standards bodies.

News from the Front: SATVA, BH-EHR, FTC

Last week, Seth and I attended the semi-annual member meeting of the Software and Technology Vendor Association (SATVA), the behavioral health software and technology trade association to which SOS belongs. At one time, SOS, like many other companies moved along based more on the spoken needs of our customers rather than on long-term projections about what would be required of our industry. Several years ago, we joined SATVA in order to more successfully keep up with information about the mental health software community. I am really glad we did.

In the time since we joined SATVA, the rate of change in the health care marketplace has rapidly accelerated. It is a major challenge for a small company like ours to keep up with all of the information that emerges daily. SATVA is a significant help in that regard. Last year at the late fall meeting, we learned a great deal about certification of behavioral health electronic health record (BH-EHR) programs. This year we discussed the impending release of the draft requirements for that certification and whether it will really be useful for behavioral health organizations.

SATVA has created a section of its web site that is dedicated to keeping a close watch on the certification process. It is a great place for you to get a relatively brief but detailed view of the information related to certification.

We are very proud to be members of SATVA. We are constantly impressed by the individual and collective knowledge of the members of this group and by their willingness to work together in collegial fashion for the well being of the behavioral health community.

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Speaking of certification, the Certification Commission for Health Information Technology (CCHIT), on Friday announced the spring retirement of Dr. Mark Leavitt, the founding chair of the commission. Established initially with federal funding, under Dr. Leavitt’s leadership CCHIT has become a successful not-for-profit organization whose sole purpose is to certify electronic health records (EHR). At the moment, CCHIT is the only certifying body recognized by the US Department of Health and Human Services (HHS).

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And more news about certification…..on Monday, November 16, 2009, CCHIT released the draft requirements for certification of behavioral health software products. This draft is available for public comment until December 11, 2009. If you have curiosity about or input you would like to offer about the certification of behavioral health electronic health record products, now is the time to voice them.

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The Federal Trade Commission (FTC) has again extended the enforcement deadline for the Red Flag rules. At the request of Congress, this has been pushed off until June 1, 2010. The National Council (NCCBH) reported in its Public Policy Update on November 5, that Congress is considering a new bill that would exempt small health care practices from the rules. The FTC had earlier ruled that the rules apply because of the billing practices of many health organizations. Congress is considering exempting practices with 20 or fewer employees. Stay tuned. There is undoubtedly more to come…

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Workflow and EMR: How do you do it?

During the past two weeks, I have spent several hours creating process diagrams or flow charts for a customer. After using our billing software and a custom attendance/reporting module we created for them in 2003 but maintaining paper clinical records, they are now implementing a custom Forms module and preparing to implement our behavioral health electronic medical record (EMR) product.

Clearly, understanding their current work flow is essential to assure that the steps we follow to implement the electronic record will cause minimal disruption of their productivity and maintain their confidence in their billing and cash flow. The goal of the CEO and CFO is to seamlessly provide and document services so payment audits do not result in lowered funding; the goal of the clinical staff is to help addicted people recover from their addictions and become productive citizens; and the goal of the billing staff is to assure that services are accurately reported and billed so the agency is paid for services provided.

The end point we plan to reach is that billing will not occur until documentation of the treatment is in place, but getting to this point will be a gradual process. Helping clinical and business office staff understand the job responsibilities, work flow and the anxieties of their colleagues will allow them to work more effectively as part of a team. The team, of course, shares the goals of providing the best clinical services as efficiently as possible and assuring that payment is obtained for those services so they all can continue doing their respective jobs.

While this flow charting was a time-consuming process, it was most instructive. One thing we have learned in almost 25 years in business is that our customers rarely use our products in the way we designed them. . . .and each organization does things differently. This customer was no exception. For us to make assumptions about how the counselors and business specialists in this or any of our customer organizations do their work would be foolish, at best.

A couple of months ago, our business development manager indicated that she gets frequent questions from prospective users wondering how they will integrate an EMR into their current work flow. Should they enter the progress note into the program while the consumer is in their office? If they wait until the client leaves, won’t it take too much time? Trish suggested that we write a blog article on how clinicians utilize our EMR in the course of their work. We decided to ask a couple of our customers to describe their work process so we could get a more accurate idea of how they work.

The answers to our inquiry were very interesting, and different from one another. As could be expected, the work flow of a psychiatrist/psychopharmacologist and that of a psychologist/psychotherapist were quite different. We are grateful to Scott P. Hoopes, M.D. of Meridian, ID and Scott Gale, Ed.D. of Franklin, TN for their input.

We were interested to find that neither Dr. Hoopes nor Dr. Gale enter a progress note while the patient is in the room; that happens after the patient has left. We also learned that neither provider relies upon a staff assistant to enter clinical information; they are both comfortable with a keyboard and prefer typing their own note to the more involved process of dictating, reviewing and correcting transcription, copying the note to the patient file and signing it. Dr. Hoopes does manage prescriptions while the patient is present, including reviewing, creating and sending the prescription to the pharmacy.

We learned that Dr. Gale, in spite of his use of our electronic clinical record since 1992, still scribbles notes and thoughts on paper while the patient is in his office. He scans these notes into electronic storage and shreds the paper. (As a solo provider without support staff, he does everything in his practice.) While he could attach these scanned documents to the patient’s file in the EMR, it is my impression that he considers this brief process note to be his work product. . .the psychotherapy note that HIPAA allows a psychotherapist to keep and store separately and not to release to an insurer. His note in the EMR is the formal record of the service provided. While some recommend against maintaining a separate set of psychotherapy notes, we have found that many of our customers do so. For some, this is the main reason not to move to an EMR. . .they are not sure how they would continue to maintain these psychotherapy notes while also using an electronic record.

Dr. Hoopes’ work flow was developed after time working in a community mental health setting where he was expected to see five patients in an hour. In 1995, not very long after starting his private practice and struggling for a while with paper records, he started using our software for billing, electronic claims filing and clinical records. Eventually, he also added scheduling.

His current work flow allows him to see his schedule at all times. Prior to the arrival of his patient, he brings their record onto the screen and makes a quick review. He duplicates the last progress note into one with today’s date for editing after the patient leaves. In the fifteen minutes he spends with each patient for a medication check, he is able to be engaged with them to determine their progress or lack thereof. Based on the information obtained, he decides to continue or alter their current medication, making any needed adjustments and sending the prescriptions to the pharmacy. He walks the patient out to the receptionist, who electronically schedules their next appointment. He returns to his desk, edits the progress note with today’s status, signs the note, and calls up the record of the next scheduled patient, repeating the process between 20 and 32 times a day.

My guess is that other users of our EMR product and of other products in the marketplace follow both very similar and very different work processes in their organizations. After all, while most of our customers provide behavioral health services, each is different, with varying clinical and business cultures. In every case, to most effectively implement a behavioral health EMR, it is essential to have a clear picture of your pre-EMR work flow and your goal for use of an EMR. Both of these will make it easier to choose and to implement the EMR of your choice.

Please share your experiences with the work flow in your business. Is work flow analysis something you have ever done? If so, what was your motivation? We would also love for you to share your work process experiences with implementing an EMR, if you have done so. What changes were necessary in your work flow to fully utilize the EMR? How successful have you been in that process?

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