Scheduler Frequently Asked Questions (FAQ)

Why are some of my appointments not imported to the Daysheet while others are?

In order for an appointment to be imported, it must be set to an appointment type that is importable. The Appointment Type example below shows a type called “Office Meeting”. Notice that the Import to Daysheet option is not checked. Providers want to create appointments in their schedules for meetings, but these are not billable appointments, so you don’t want to generate a charge entry in the Daysheet, and you don’t want to be forced to select an unnecessary Billing Profile for these appointments. Daysheet import includes only appointment types with the Import to Daysheet option checked. In addition, the Billing Profile field only appears on the Appointment entry form only if you select an appointment type with the Import to Daysheet option checked.

To create or modify your Appointment Type selections, go to Scheduler Lookups > Appointment Types in the main Navigation bar.

Why is Scheduler not showing in the Navigation bar or the View > Navigation menu.

If you normally see the Scheduler selection in the Navigation bar and menu, then it is possible that the maximum number of users are currently using that feature. A user with Administrator rights can check the user list by navigating to Admin > Users, and, if necessary, log out an inactive user.

If this issue occurs frequently, you may want to contact SOS to discuss the cost of increasing the user limit for the Scheduler feature.

How do I change which providers appear in the Scheduler views?

Use the Filter Providers button in the top toolbar to select which providers you want to see. Here is a video showing this feature:

How to select providers to appear in the SOS G5 Scheduler views.

Why don’t I see any providers in the scheduler? Why don’t I see all the providers in the scheduler?

First, see if the Provider Filter is the problem (see previous question).

If adjusting the filter does not resolve the issue, or the list of providers shown in the provider filter list does not show the provider you want to see, then it is likely that you have not been granted permission to view the schedules of the provider or providers in question. In either case, you will have to request permission from one of your organization’s security administrators, who will be able to do one of the following:

  • Add your user ID on the Scheduler tab of each Provider, or
  • Add each provider on the Scheduler tab of your User configuration. Adjusting these User settings is done from the Admin menu in the Navigation Bar.

Whether the change is made from the Provider’s Scheduler Tab, or the User’s Scheduler tab, the result will be the same. The adjustment should result in the providers appearing in the scheduler for your user login.

How can I add additional providers to an appointment?

There is no technical limit to the number of providers that can be linked to an appointment. Add as many as you like to the list in the lower left corner of the first appointment tab.